Legal

Terms & rental policies

This page summarizes key policies for convenience. Your full Rental Agreement governs every booking. (Placeholder copy — to be reviewed and finalized by a paralegal before launch.)

Booking requests

Submitting a request does not confirm a booking. We'll confirm availability and pricing with you. No payment is collected online.

Delivery & pickup

Delivery fees, where applicable, are due before delivery (typically 48 hours prior). We deliver, set up and return to collect the equipment after your event.

Cancellations

Cancellations must be made in writing and approved: at least 24 hours in advance for pickup orders, and at least 48 hours in advance for delivery orders.

Inspection & acceptance

Equipment is inspected and cleaned before delivery. On receipt, you are responsible for the equipment until it is collected, including reasonable care and protection from damage and weather.

Security hold

A refundable security/credit-card hold may be required to cover loss or damage. Replacement values apply per item (for example, chairs $20 and tables $40).

Full agreement

The complete Rental Agreement is provided with your booking and takes precedence over this summary.